Frequently Asked Questions

Order

What are the payment options?

You can pay by iDeal, a bank transfer and credit card.

Can I still change the delivery address after placing my order?

Unfortunately, once your order has been placed, we cannot change the delivery address anymore.

Can I still change or cancel the order after placing my order?

Unfortunately, it is not possible to change or cancel the placed order.

Will I get exactly the same plant as pictured?

Our hydrangeas grow outdoors, no matter what the weather circumstances are. Which means that every plant is a ‘one of a kind’. It is therefore possible that your plant differs slightly from the photo online. Which means that every plant is a ‘one of a kind’. It is therefore possible that your plant differs slightly from the photo online.

Shipping and delivery

What countries do you deliver to?

The Netherlands, Belgium, Luxembourg, Germany, Austria, Denmark, France, Poland and Italy. Is your country not on the list? Let us know. Maybe we know a local webshop who also sells Living Creations Hydrangeas.

When can I expect my order?

We ship orders on Tuesdays and Fridays. The number of delivery days per country is listed below:

Netherlands | 1 to 3 business days
Belgium | 1 to 3 business days
Luxembourg | 1 to 3 business days
Germany | 2 to 4 business days
Austria | 3 to 6 business days
Denmark | 2 to 4 business days
France | 2 to 5 business days
Poland | 2 to 5 business days
Italy | 2 to 6 business days

My plant arrived damaged. What should I do?

Oh no! It can happen that a plant has had a hard time during its journey. Need a solution? 1. See if there is anything you can do at home to bring the Hydrangea back to life. 2. Stuur ons een berichtje via Instagram of een e-mail met de beschrijving en een foto van het probleem naar info@livingcreations.com.

How to care

How often do I water my Hydrangea?

The Hydrangea paniculata is crazy about moist soil. So water regularly! Especially during warm periods. Hydrangeas prefer to get watered a few times a week rather than a little bit every day. Always pour water on the soil and not on the flower. Hot summer days? Water them in the morning or in the evening. At those moments, the plant is at ‘rest’ and absorbs water better.

I guess that my Hydrangea is sick, what to do?

No need for panic. The hydrangea may need to get used to its new environment for the first year. Prune it back between November and April so that you have another chance the following summer. Doesn’t that work either? Stuur ons een berichtje via info@livingcreations.com of Instagram met een aantal foto’s van het probleem.

Does my Hydrangea withstand severe winters?

Absolutely. Our cultivars withstand extreme temperatures. Coping with temperatures falling to -30º. Living Creations Hydrangeas are among the most winter-hardy ones. They grow all over the world and even survive the Siberian winters.

What’s best: growing Hydrangeas in pots or in the ground?

In their natural habitat, Hydrangeas grow in the ground, of course. Their roots can develop freely that way. But don’t worry if you prefer Hydrangeas in containers. Nowadays, we can mimic ideal conditions by giving potted plants the right fertilisers and plenty of water. When choosing a pot, pay attention to the size, it is important that the hydrangea gets enough space. Read more about how to plant a Hydrangea in a pot here.

Which container fits my Hydrangea best?

The plastic Living Creations pot your Hydrangea comes in is a useful tool here. The container should be a little wider than the pot. That will ensure enough loose soil fits around the sides so that the roots can grow and develop. Make sure the new container is 2 to 5 cm higher than the plastic pot as the roots should not emerge above the soil.

How many Hydrangeas per m2?

That depends on the size of the plants. Small cultivars can be planted closer together than larger varieties. It’s not rocket science! Still not 100% sure? The Living Creations labels tell you how many of your particular Hydrangea you can plant per m2. If you keep to those instructions, you’ll have an abundant display of Hydrangeas in your garden. Lost the label? Message Living Creations via Instagram.

How deep should I plant them?

The containers they come in are a useful indicator. Remove a Hydrangea from the pot and place the pot next to the desired spot. Dig a hole that is just a little wider and 2 to 5 cm deeper than the pot. That way, the roots won’t emerge above the ground and there will be enough loose soil all around the plant for the roots to stretch out and develop.

Should I grow my Hydrangea in the sun or shade?

Hydrangeas prefer a sunny or semi-shady spot. That’s how they look the best. Your Hydrangea will flourish in these conditions and the flowers will colour beautifully. Hydrangeas can be placed in the shade but be aware that they will tend to grow towards the light. But be aware that they will tend to grow towards the light. This leads to long branches instead of the compact growth and flowering most people prefer.

When do I have to prune my Hydrangea?

We have a special one there blog written for. You prune the panicle hydrangea once a year. Preferably between November and April.

Support

How does a refund work?

A refund is always refunded to the same account and with the same payment method, the payment was received. It can take 1 to 14 business days for the money to be refunded. Please let us know if you have not received your money after 14 working days.

I have sent an email. How soon can I expect a response?

Awesome! We love to hear from our LC community. Unfortunately, we are not always able to answer questions immediately. But we aim to respond within 48 hours on business days.

I have received the wrong Hydrangea, what to do?

Stupid us! Send an email to info@livingcreations.com. Mention your order number and a photo of the incorrectly delivered product. We will help you as soon as possible.

Are you in for collaborations with influencers?

Absolutely! We are always in for new collaborations. Send an email to info@livingcreations.com and let us know what kind of collaboration you’re thinking of.

Why haven't I received a confirmation email yet?

After they payment you will receive a confirmation email. Maybe you made a mistake when entering your email address or the confirmation email ended up in your spam. If this is not the case, send an email to info@livingcreations.com. with a screenshot of your payment so that we can find out and solve it for you.

Returns

What is your return policy?

Are you not completely satisfied with your purchase? Normally you have the right to return the product within 14 days of receiving them. This is called the right of withdrawal. However, living products such as flowers and plants are not covered to the right of withdrawal. These are products with a limited shelf life. It is of course possible that something went wrong with your order. Please contact us at info@livingcreations.com, let us know what went wrong with your order and send us a photo. So we can try to find a solution together.